Terms and Conditions

1. Who we are

Tyttra is a brand of TYTTRA HOLDINGS LIMITED, a private company limited by shares registered in the Abu Dhabi Global Market (ADGM) under no. 39886, with registered office at 3108BC, 31st Floor, Tamouh Tower, Al Reem Island, Abu Dhabi, United Arab Emirates, which owns the Tyttra app, brand and algorithm.

In Portugal, the subscription and the sale of supplements are provided by ROOTEDFORMULA, UNIPESSOAL LDA, a company owned by TYTTRA HOLDINGS LIMITED, with registered office at Rua da Prata 80, 1100-415 Lisbon, Portugal, company and tax number (NIPC) 519106717. This is the company you enter into the contract with and that issues your invoices.

In these Terms, “Tyttra”, “we” and “us” refer to both companies, each in its own role.

Contact: support@tyttra.app.

2. Acceptance and eligibility

1. You must be 18 or older and live in a country where we deliver.
2. You must give accurate and up-to-date information, including about your health and any medication you take. Your plan depends on it.
3. If you do not agree with these Terms, please do not use the service.
4. These Terms apply to consumers. Partnerships with gyms, studios or companies have their own contract.

3. The service

1. Based on your quiz answers, your wearable data (if you connect it) and any blood results you choose to share, we create a personalised plan of 3 to 5 food supplements, with the dose and time to take each one.
2. We send your supplements with refillable morning and night sachets. Once a week, the app guides you through preparing the next week's sachets.
3. The app includes reminders, daily check-ins, your BioScore and information about each supplement.
4. We may adjust doses and timing every week based on your data. A change in supplements or quantities may be reflected in your next order.
5. Our supplements are made in the European Union under Good Manufacturing Practice and comply with the law that applies to food supplements.
6. Tyttra is a wellness service. It does not provide healthcare, make diagnoses or replace your doctor. The Health Disclaimer forms part of these Terms.
7. We may improve or change features of the app. If a change significantly reduces what you paid for, we will tell you in advance and you may cancel at no cost.

4. Account

1. Your account is personal and cannot be transferred. You are responsible for keeping your password and device secure.
2. Tell us straight away if you suspect anyone else is using your account.

5. Subscription, pricing and payment

1. Tyttra is a monthly or quarterly subscription. The price, what is included and any shipping costs are shown before you confirm your purchase.
2. Prices include VAT at the applicable rate.
3. Payments are processed by Stripe. We do not store your full card details.
4. Your subscription renews automatically at the end of each period. The next payment is taken at the start of the new period until you cancel.
5. If a payment fails, we will try again and ask you to update your payment method. If payment is still outstanding after 7 days, we may pause deliveries and access to paid features. Your data and your plan are kept.
6. We may change our prices. We will tell you at least 30 days before a change applies to your subscription. If you do not agree, you can cancel before your renewal.

6. Codes and offers

1. Discount codes, including partner codes, are personal, valid once per person and cannot be combined with other offers unless stated otherwise.
2. Each offer has the conditions and validity shown when it is presented.
3. We may cancel discounts obtained through misuse, for example through multiple accounts.

7. Delivery

1. We deliver to the countries shown at checkout. The estimated delivery time appears before purchase and in your confirmation email.
2. You can reschedule deliveries in the app, within the limits shown there.
3. You are responsible for giving a correct address. If an order is returned because of a wrong address or repeated absence, a new shipment may have a cost.
4. If your order arrives damaged, incomplete or wrong, contact us within 5 days with photos. We will send a replacement or refund you at no cost to you.

8. Cancellation and pausing

1. You can cancel at any time in the app, under Account, or by email. There is no minimum period.
2. Cancellation takes effect at the end of the period you have already paid for. No further payments or deliveries follow.
3. To avoid the next renewal, cancel before the renewal date shown in the app.
4. After you cancel, we keep your data so you can come back, unless you ask us to delete it. You can export or delete it under Privacy and data.
5. We may end a subscription if these Terms are seriously breached, with prior notice whenever possible.

9. Right of withdrawal

1. As a consumer, you have 14 days to withdraw from the contract without giving a reason, under Portuguese Decree-Law no. 24/2014. The period starts when you receive your first order.
2. To withdraw, send a clear statement to support@tyttra.app or use the withdrawal form in the Annex.
3. For health and hygiene reasons, we can only accept returns of unopened packaging with the seal intact. Opened packaging is not covered by the right of withdrawal, under article 17 of the same law.
4. We will refund payments for products returned in line with this section within 14 days, using the same payment method. Return costs are paid by you.

10. Legal guarantee

1. Our products are covered by the legal guarantee of conformity under Portuguese Decree-Law no. 84/2021. As they are perishable, they should be used before the expiry date on the packaging.
2. If a product is not in conformity, contact us and we will replace it or refund you, as the law provides.

11. Complaints

1. We will reply to complaints sent to support@tyttra.app within 15 working days.
2. You can also use the Portuguese Electronic Complaints Book (www.livroreclamacoes.pt).

12. Health and the information you give us

1. Food supplements are not medicines. Please read the Health Disclaimer before you start.
2. If you are pregnant, breastfeeding, taking medication or have a chronic condition, speak to your doctor before you start.
3. Update the app whenever your health, pregnancy status or medication changes. Your plan is only as good as the information you give us.

13. Personal data

1. The controller of your data is TYTTRA HOLDINGS LIMITED. We process your data, including health data, under the GDPR and our Privacy Policy (tyttra.app).
2. We use health data only to create, adjust and deliver your plan, with your explicit consent. We do not sell your data or use it for third-party advertising.
3. Connecting a wearable (Apple Health, Health Connect, Garmin, Oura or Whoop) is optional and you can disconnect at any time. Those services have their own terms.

14. Acceptable use

You may not resell our products, share your account, copy or reverse-engineer the app, or use the service unlawfully or in a way that harms other users. We may suspend access if you do, with prior notice whenever possible.

15. Intellectual property

The Tyttra brand, app, algorithm, text, images and all other content belong to TYTTRA HOLDINGS LIMITED or its licensors. You receive a personal, non-exclusive, non-transferable licence to use the app while your account is active.

16. Liability

1. We make every reasonable effort to keep the app available and free of errors, but there may be interruptions for maintenance or for reasons beyond our control.
2. We are not liable for harm caused by false or incomplete information you give us, by using the products against the label or app instructions, or by failures of third-party services such as wearables.
3. Nothing in these Terms limits our liability where the law does not allow it, or your rights as a consumer.

17. Changes to these Terms

We may update these Terms. If a change is material, we will tell you by email or in the app at least 30 days before it applies. If you do not agree, you can cancel at no cost before the change takes effect.

18. Governing law and disputes

1. These Terms are governed by Portuguese law, without prejudice to the mandatory consumer protection rules of your country of residence.
2. For consumer disputes, you can use an alternative dispute resolution body, such as the Lisbon Consumer Arbitration Centre (www.centroarbitragemlisboa.pt) or CNIACC (www.cniacc.pt). More information is available on the Portuguese Consumer Portal (www.consumidor.gov.pt).
3. The competent courts are those set by law for consumer disputes.

19. Contact

Sales and invoicing in Portugal: ROOTEDFORMULA, UNIPESSOAL LDA · Rua da Prata 80, 1100-415 Lisbon, Portugal · NIPC 519106717

Owner of the app and brand: TYTTRA HOLDINGS LIMITED · 3108BC, 31st Floor, Tamouh Tower, Al Reem Island, Abu Dhabi, UAE · ADGM no. 39886

Support: support@tyttra.app

Annex · Withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: ROOTEDFORMULA, UNIPESSOAL LDA · Rua da Prata 80, 1100-415 Lisbon, Portugal · support@tyttra.app

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

• Ordered on (*) / received on (*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is sent on paper)
• Date

(*) Delete as appropriate.